Description
Conflict Avoidance and Violence Prevention
Conflict Prevention and Violence Prevention course for frontline, customer, or patient facing employees.
This course focuses on identifying the sources of conflict and dealing with them before they escalate, as well as signs of imminent violence.
Who should register
This is a generic online, Conflict Prevention and Violence Prevention course for frontline, customer, or patient facing employees within the public sector. While conflicts occur every day in these professions, the key is not to avoid them necessarily as much as it is to learn how to prevent them in the first place.
Violence in various forms often accompanies conflicts. “Avoiding” conflicts can be perceived as not dealing with an issue or “sweeping it under the rug” only to fester and come up again and again.
Conflict Prevention, and ultimately Pro-active Violence Prevention focuses on the soft skills of communications, understanding emotional driven behaviour, and being a good listener while being cognizant of personal safety and situational awareness issues.
Why take this course
Fulfill mandatory requirements of Workplace Violence Prevention policy for accredited training.
Add Violence Prevention Training to your resume
Improve job prospects with this training in hand
Complete the training at your own pace
Assistance is available from Subject Matter Experts via email
You will be given 6 weeks to finish the course. After that we can offer 1 extension of 3 weeks at no charge.
Reviews
There are no reviews yet.